Refund policy

Return & Refund Policy

Thank you for shopping with us. We want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully.

1. Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in the same condition that you received it
  • Be in its original packaging
  • Include proof of purchase or order confirmation

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Gift cards
  • Downloadable software or digital products
  • Personalized or custom-made items
  • Perishable goods
  • Items marked as final sale

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method
  • Processing may take 5–10 business days depending on your bank or payment provider

Shipping fees are non-refundable unless the return is due to our error or a defective product.

4. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us with your order details and photos of the issue.

5. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The wrong item was sent
  • The product is defective

We recommend using a trackable shipping service.

6. Order Cancellations

Orders may be canceled within 24 hours of purchase if they have not yet been shipped.

Once an order has shipped, it cannot be canceled and must go through the return process.

7. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

  • Your order number
  • A description of the issue
  • Photos of the item and packaging

8. Contact Us

If you have any questions about returns or refunds, please contact us at: