Shipping policy

Shipping Policy

Thank you for shopping with us. We are committed to delivering your orders quickly and efficiently. Please read our Shipping Policy carefully.

1. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders are not shipped on Fridays or public holidays.
  • During high-demand periods, processing times may be slightly delayed. If this happens, we will notify you.

2. Shipping Time

Delivery times vary depending on the destination and shipping carrier.

UAE Deliveries

  • Estimated delivery: 1–5 business days

GCC & Arab Countries

  • Estimated delivery: 5–10 business days

International Shipping

  • Estimated delivery: 7–21 business days depending on destination and customs processing.

3. Shipping Fees

  • Shipping costs are calculated at checkout.
  • Free shipping may be available for orders above a 200 aed.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS to track your shipment.

5. Shipping Delays

Delivery delays may occur due to circumstances beyond our control, including:

  • Weather conditions
  • Customs clearance delays
  • Courier service disruptions
  • Peak seasons and holidays

We are not responsible for delays caused by these external factors.

6. Incorrect Shipping Information

Please ensure that your shipping address and contact information are accurate before completing your order.

If incorrect information is provided:

  • Delivery may be delayed
  • Additional shipping charges may apply
  • The package may be returned to the sender

7. Lost or Damaged Packages

If your order arrives damaged or you do not receive your package within the expected timeframe, please contact us within 48 hours with your order number and relevant details.

8. Customs & International Duties

International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer.

9. Contact Us

For any shipping-related questions, please contact us at: